Shipping policy

Shipping & Delivery

Your gown will come to ALAUNDRA Bridal for a quality check and packaging before being dispatched to you. For shipping questions, contact hello@alaundrabridal.com.

When to Order

We recommend ordering your gown 6–9 months before your wedding to allow time for production, delivery, fittings, and alterations.

For destination weddings, please plan around your departure date rather than your ceremony date.

If your wedding is sooner, contact us before purchasing. Rush options may be available for an additional fee, subject to confirmation.

Production & Dispatch

Please review the estimated dispatch timeframe on your chosen gown’s product page before ordering. Timelines vary by style, availability, and customization.

Made-to-order timelines begin once we have received payment and all information required to fulfill your order, including any necessary measurements.

Your dispatch estimate covers preparation before your gown is handed to the delivery carrier. Carrier transit time is additional unless expressly included in the estimate.

Ready-to-ship gowns do not require new production, but still require order processing, inspection, and packaging before dispatch.

Shipping Charges

Available shipping methods and charges are displayed at checkout before payment.

Expedited shipping, where available, reduces carrier transit time. It does not shorten production or preparation unless a separate rush arrangement has been confirmed in writing.

Tracking & Delivery

You will receive tracking information by email when your order ships. Carrier delivery dates are estimates.

Please provide an address where your gown can be received securely. If a signature is required for your selected delivery service, someone must be available to sign.

Check your shipping address carefully before purchasing. Contact us immediately if a correction is needed. Address changes are subject to the order’s status and cannot be guaranteed after dispatch.

International Orders

Available destinations are shown at checkout. If your destination is unavailable, contact us before ordering.

International orders may be subject to import duties, taxes, and customs-clearance charges. Amounts collected by ALAUNDRA Bridal will be identified at checkout. Charges not collected at checkout may be payable by the recipient to the carrier or customs authority.

Customs clearance may affect delivery timing.

Order Delays

If we cannot dispatch your order within the timeframe promised at purchase, we will notify you and provide a revised estimate, where available. You may accept the delay or cancel the unshipped order for a full, prompt refund as required by applicable law.

These rights apply even where an item is otherwise final sale.

Lost, Damaged, or Delayed Parcels

If tracking shows a significant delay, your parcel appears lost, or your gown arrives damaged, contact hello@alaundrabridal.com promptly with your order number.

For damage, please retain the packaging and provide photographs where possible. We will help investigate with the carrier and arrange an appropriate resolution in accordance with applicable law.

Consumer Rights

Nothing in this policy limits your rights under applicable consumer law.