Refund policy

At ALAUNDRA Bridal, we want you to feel informed and supported when choosing your gown. Please review the product description, size guide, estimated timing, and order terms before purchasing. For guidance, contact hello@alaundrabridal.com.

Made-to-Order & Customized Gowns

Gowns identified as made to order, made to measure, or customized are final sale once the order is placed. Change-of-mind cancellations, returns, exchanges, and store credits are not available, even if production has not yet begun.

A standard-size gown may still be made to order. The order type will be identified on the product page before purchase.

Please check your selection and order details carefully. If you notice an error, contact us immediately. We will assess whether a correction is possible, but changes are not guaranteed and may involve additional costs or revised timelines.

Ready-to-Ship Gowns

Eligible ready-to-ship gowns may be returned for an exchange or store credit only. We do not offer refunds to the original payment method for change-of-mind returns.

Email your request to hello@alaundrabridal.com within 7 calendar days of delivery. Once approved, the gown must be shipped back within 7 calendar days of receiving return instructions.

Gowns must be unworn apart from careful indoor try-on, unwashed, unaltered, and free from stains, odors, damage, or signs of use. Original tags must remain attached, and the gown must be returned with its original packaging.

Items clearly identified as final sale before purchase are excluded from change-of-mind exchanges and store credit.

Return Instructions & Shipping Costs

Include your order number and the reason for your request when emailing us. We will provide return instructions and the return address. Please obtain approval before sending a gown back.

Customers are responsible for arranging and paying for change-of-mind return shipping. Please use a tracked service and retain proof of shipment.

Original shipping charges are not credited for change-of-mind returns, except where required by law. No restocking fee applies.

Exchanges & Store Credit

After receiving and inspecting your return, we will confirm whether it meets the eligibility requirements.

Exchanges depend on stock availability. If your chosen replacement is unavailable, an eligible return will receive store credit.

If the replacement costs more, you must pay the difference before dispatch. If it costs less, the remaining balance will be issued as store credit. Any shipping charges for the replacement will be disclosed before you confirm the exchange.

Store credit is based on the returned item’s purchase price after discounts, with applicable tax adjustments. Approved store credit will be issued within 7 business days of inspection.

Store credit does not expire and carries no maintenance fees. It may be used toward available ALAUNDRA Bridal products purchased directly from us. It cannot be redeemed for cash, except where required by law.

Ready-to-Ship Cancellations

Contact us immediately if you wish to cancel a ready-to-ship order. Cancellation is not guaranteed. If we can stop the order before dispatch, its value will be issued as store credit.

Once dispatched, the ready-to-ship return terms above apply.

Faulty, Damaged, or Incorrect Items

Please inspect your gown on arrival. If it is damaged, faulty, incorrect, or materially different from its description, contact hello@alaundrabridal.com promptly.

Include your order number in the subject line and describe the issue. Please provide photographs or video where possible, and retain the packaging if it may help us assess shipping damage.

We will assess the issue and arrange an appropriate remedy under applicable law, which may include repair, replacement, or refund. We will cover necessary return shipping for confirmed faulty, damaged, incorrect, or misdescribed items.

Change-of-mind restrictions do not apply to remedies you are entitled to under applicable law.

Sizing & Alterations

Please use the size guide for your selected gown rather than relying only on your usual clothing size. Contact us before purchasing if you need sizing guidance.

Alterations may be needed for your preferred fit and are arranged and paid for separately unless expressly included in your order.

If you believe we supplied the wrong size or did not follow confirmed specifications, contact us before arranging alterations so we can assess the issue.

After the Wedding

Post-wedding circular services are separate from purchase returns and exchanges. Any assessment for restoration, reconstruction, resale, or archive placement will be subject to service availability, eligibility, and separately agreed terms.

Purchasing a gown does not include a guaranteed buyback, credit, or post-wedding refund. Participation in circular services is voluntary.

Your Consumer Rights

Nothing in this policy excludes or limits mandatory consumer rights, including applicable rights relating to faulty or misdescribed goods, cancellations, shipment delays, and refunds.

Where applicable law requires a refund, we will provide it rather than limiting the remedy to exchange or store credit.

Contact

For questions about this policy or your order, email hello@alaundrabridal.com.